FAQ

Shipping:

Q: What is your TAT?

A: Most products are made to order so please allow a turn around time of 3-5 days.

 

Q: How much is shipping?

A: We offer flat rate shipping. regular post: $10 Express Post: $15

 

Q: Do you ship internationally?

A: Yes!

 

Payment:

Q: What payment methods do you accept?

A: We accept PayPal, Credit/Debit Card and Afterpay.  If you are collecting your order in person, I also accept cash.

 

Candle Questions:

Q: Can I change the name of the candle?

A: Yes, if you would like a fully personalised candle I can do that! just let me know.

 

Q: Do you offer gift wrapping?
A: Yes, there is an option to select if you would like your candles gift wrapped

 

Wooden Wick Candles:

Q: Why won't my wick light?

A: Wooden wicks need a little TLC.  They may take up to 3 attempts to light.  It is also important to make sure you clean the wick before each burn.

 

Product Questions:

Q: Are your products vegan?

A: All products that are vegan will state 'Vegan or suitable for vegans' on the product page.

 

Q: Are you're products cruelty free?

A: I source ingredients that are cruelty free and none of my finished products are tested on animals.

 

Q: Do you offer wholesale?

A: Yes! please contact me to arrange a wholesale order.

 

Q: Do you accept custom orders?

A: Yes! i can make custom orders for birthdays, baby showers, weddings etc. 

I can also make custom gift sets.

 

Q: Do you accept returns and refunds?

 A: Please see our policy in the shipping and returns tab.

 

Still have a question? please contact me :)